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Carol Azab
Stetson University - DeLand / United States
Business & Management / Marketing
AD Scientific Index ID: 5652836
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Carol Azab's MOST POPULAR ARTICLES
1-)
New rules of social media shopping: Personality differences of US Gen Z versus Gen X market mavensD Goldring, C AzabJournal of Consumer Behaviour, 20211292021
2-)
Speak my language or look like me?–Language and ethnicity in bilingual customer service recoveryC Azab, T ClarkJournal of Business Research 72, 57-68, 2017472017
3-)
Positive psychological capacities: the mystery ingredient in successful service recoveries?C Azab, T Clark, CB JarvisJournal of Services Marketing 32 (7), 897-912, 2018212018
4-)
A view from the aisle revisited: Delight and outrage in the classroomSR Swanson, C Azab, JC DavisMarketing Education Review 25 (3), 215-232, 2015102015
5-)
Discrimination in Services: How Service Recovery Efforts Change with Customer AccentC Azab, J HolmqvistJournal of Business Ethics 180, 355-372, 202292022
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