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Denis Khantimirov
Rhodes College - Memphis / United States
Business & Management / Marketing
AD Scientific Index ID: 5218737
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Denis Khantimirov's MOST POPULAR ARTICLES
1-)
Market share as a measure of performance: Conceptual issues and financial accountability for marketing activities within a firmD KhantimirovJournal of Research in Marketing (ISSN: 2292-9355) 7 (3), 587-592, 2017282017
2-)
Complaint as a persuasion attempt: Front line employees’ perceptions of complaint legitimacyD Khantimirov, K KarandeJournal of Retailing and Consumer Services 43, 68-76, 2018262018
3-)
Dissatisfaction after service failures as a realized transaction risk: Customer opportunism as a function of external and internal rewardsD Khantimirov, K Karande, J FordJournal of Retailing and Consumer Services 52, 101896, 2020112020
4-)
Scoring More After Service Failures: Why Do Customers Overclaim?D KhantimirovServices Marketing Quarterly 39 (2), 124-139, 201822018
5-)
Marketing dynamic capabilities: A review of conceptualization and development, foundations and future research agendaD KhantimirovMarketing Dynamism & Sustainability: Things Change, Things Stay the Same …, 201522015
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