Jennifer Lawlor

Jennifer Lawlor

Technological University Dublin - Dublin / Ireland
Business & Management / Strategic Management
AD Scientific Index ID: 5696662
Ollscoil Teicneolaíochta Bhaile Átha Cliath
person_outline Jennifer Lawlor's MOST POPULAR ARTICLES
1-) Customer roles in self-service technology encounters in a tourism contextP Kelly, J Lawlor, M MulveyJournal of Travel & Tourism Marketing 34 (2), 222-238, 20171092017
2-) Service failures and recovery in tourism and hospitality: A practical manualE KocCABI, 2017782017
3-) Employee perspectives on the post-integration stage of a micro-mergerJ LawlorPersonnel Review 42 (6), 704-723, 2013492013
4-) A Review of Key Factors Affecting the Adoption of Self-Service Technologies in Tourism.P Kelly, J Lawlor, M MulveyTechnological University Dublin, 2010452010
5-) Adding or Destroying Value? User Experiences of Tourism Self-service TechnologiesP Kelly, J LawlorJournal of Hospitality and Tourism Insights, 2019212019