Ji Miracle Qi|JM Qi, J Qi

Ji Miracle Qi|JM Qi, J Qi

Grand Valley State University - Allendale / United States
Business & Management / Decision Science and Operations Management
AD Scientific Index ID: 5698026
person_outline Ji Miracle Qi|JM Qi, J Qi's MOST POPULAR ARTICLES
1-) Work design and frontline employee engagementJ “Miracle” Qi, AE Ellinger, GR FrankeJournal of Service Theory and Practice 28 (5), 636-660, 2018252018
2-) Collaboration, feedback, and performance: Supply chain insights from service-dominant logicKKL Hall, RG Ji "Miracle" Qi, Richey Jr, RK PatilJournal of Business Research 146, 385-397, 2022222022
3-) When do frontline service employees feel more grateful?JM Qi, S Wang, MA Koerber, JrEuropean Journal of Marketing 54 (9), 2107-2137, 2020192020
4-) Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contextsEJ Michel, KK Lindsey-Hall, S Kepes, J Qi, MR Leon, LG Weinzimmer, ...Journal of Service Management 34 (5), 843-866, 2023112023
5-) The impact of service climate on gratitude in driving customer outcomesJM Qi, Y Peng, GH Lowman, X HeJournal of Services Marketing 37 (1), 78-95, 202272022