Tom Dewitt

Tom Dewitt

Michigan State University - East Lansing / United States
Business & Management / Marketing
AD Scientific Index ID: 1359779
person_outline Tom Dewitt's MOST POPULAR ARTICLES
1-) Exploring customer loyalty following service recovery: The mediating effects of trust and emotionsT DeWitt, DT Nguyen, R MarshallJournal of service research 10 (3), 269-281, 20085892008
2-) Rethinking service recovery strategies: the effect of rapport on consumer responses to service failureT DeWitt, MK BradyJournal of Service Research 6 (2), 193-207, 20034212003
3-) Clusters and supply chain management: the Amish experienceT DeWitt, LC Giunipero, HL MeltonInternational Journal of Physical Distribution & Logistics Management, 20061542006
4-) Service convenience and social servicescape: retail vs hedonic settingDT Nguyen, T DeWitt, R Russell‐BennettJournal of Services Marketing 26 (4), 265-277, 20121222012
5-) Writing a credible form letter: implications for hospitality and tourism service recovery strategyT DeWitt, D MartinInternational Journal of Culture, Tourism and Hospitality Research 3 (4 …, 2009102009