Alexander P. Henkel

Alexander P. Henkel

Open University - Milton Keynes / Netherlands
Social Sciences / Psychology
AD Scientific Index ID: 4937103
Open Universiteit
person_outline Alexander P. Henkel's MOST POPULAR ARTICLES
1-) Robotic transformative service research: Deploying social robots for consumer well-being during COVID-19 and beyondAP Henkel, M Čaić, M Blaurock, M OkanJournal of Service Management 31 (6), 1131-1148, 20201012020
2-) The social dimension of service interactions: Observer reactions to customer incivilityAP Henkel, J Boegershausen, A Rafaeli, J LemminkJournal of Service Research 20 (2), 120-134, 2017842017
3-) Half human, half machine–augmenting service employees with AI for interpersonal emotion regulationAP Henkel, S Bromuri, D Iren, V UroviJournal of Service Management 31 (2), 247-265, 2020392020
4-) Understanding and improving consumer reactions to service botsN Castelo, J Boegershausen, C Hildebrand, AP HenkelJournal of Consumer Research 50 (4), 848-863, 2023592023
5-) Examining the generalizability of research findings from archival dataA Delios, EG Clemente, T Wu, H Tan, Y Wang, M Gordon, D Viganola, ...Proceedings of the National Academy of Sciences 119 (30), e2120377119, 2022482022