Alireza Faed

Alireza Faed

Seneca College - Toronto / Canada
Business & Management / Marketing
AD Scientific Index ID: 4544100
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person_outline Alireza Faed's MOST POPULAR ARTICLES
1-) Intelligent customer complaint handling utilising principal component and data envelopment analysis (PDA)A Faed, E Chang, M Saberi, O Hussain, A AzadehApplied Soft Computing, Science Direct, 2015472015
2-) A methodology to map customer complaints and measure customer satisfaction and loyaltyA Faed, OK Hussain, E ChangService Oriented Computing and Applications 8 (1), 33-53, 2014372014
3-) An Intelligent Customer Complaint Management System with Application to the Transport and Logistics IndustryA FaedSpringer Science & Business, 2013292013
4-) The critical success factors for implementation of CRM and knowledge management in a work settingA Faed, P Radmand, A Talevski2010 International Conference on P2P, Parallel, Grid, Cloud and Internet …, 2010302010
5-) A conceptual framework for E-loyalty in Digital Business EnvironmentA Faed4th IEEE International Conference on Digital Ecosystems and Technologies …, 2010232010