Alison M Dean

Alison M Dean

University of Newcastle - Callaghan / Australia
Business & Management / Marketing
AD Scientific Index ID: 50498
University of Newcastle upon Tyne
person_outline Alison M Dean's MOST POPULAR ARTICLES
1-) The contribution of emotional satisfaction to consumer loyaltyYT Yu, A DeanInternational journal of service industry management, 200112612001
2-) Analysing service quality in the hospitality industryAWO Mei, AM Dean, CJ WhiteManaging Service Quality: An International Journal 9 (2), 136-143, 19996981999
3-) The impact of the customer orientation of call center employees on customers\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\' affective commitment and loyaltyAM DeanJournal of Service Research 10 (2), 161-173, 20072752007
4-) Design for service inclusion: creating inclusive service systems by 2050RP Fisk, AM Dean, L Alkire, A Joubert, J Previte, N Robertson, ...Journal of Service Management 29 (5), 834-858, 20182412018
5-) Service quality in call centres: implications for customer loyaltyAM DeanManaging Service Quality: An International Journal 12 (6), 414-423, 20022352002