Anna Ludwiczak

University of Zielona Góra - Góra / Poland

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AD Scientific Index ID: 5924447

Uniwersytet Zielonogórski

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Anna Ludwiczak's MOST POPULAR ARTICLES

1-) Using customer journey mapping to improve public services: A critical analysis of the literatureA LudwiczakManagement 25 (2), 22-35, 2021152021

2-) The role of customer orientation in improving services in public administrationA LudwiczakManagement 18 (1), 356-369, 2014142014

3-) Using lean government in improvement of the services in public administration on the example of Marshal’s Office in Lubuskie voivodeshipA LudwiczakEuropean Journal of Service Management, 145–153, 201892018

4-) Customer requirements and the quality improvement of health care servicesA LudwiczakManagement 20 (2), 428-441, 201682016

5-) Zarządzanie procesami w administracji samorządowejA LudwiczakDifin, 201852018

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