Anna S Mattila

Anna S Mattila

Pennsylvania State University - University Park / United States
Business & Management / Marketing
AD Scientific Index ID: 898821
person_outline Anna S Mattila's MOST POPULAR ARTICLES
1-) Congruency of scent and music as a driver of in-store evaluations and behaviorAS Mattila, J WirtzJournal of retailing 77 (2), 273-289, 200117792001
2-) Is “service with a smile” enough? Authenticity of positive displays during service encountersAA Grandey, GM Fisk, AS Mattila, KJ Jansen, LA SidemanOrganizational Behavior and human decision processes 96 (1), 38-55, 200511282005
3-) The role of emotions in service encountersAS Mattila, CA EnzJournal of Service research 4 (4), 268-277, 200210302002
4-) Consumer responses to compensation, speed of recovery and apology after a service failureJ Wirtz, AS MattilaInternational Journal of service industry management 15 (2), 150-166, 200411112004
5-) The role of affective factors on perceived cruise vacation valueT Duman, AS MattilaTourism management 26 (3), 311-323, 200510622005