Anu Helkkula

Anu Helkkula

Hanken School of Economics - Helsinki / Finland
Business & Management / Entrepreneurship
AD Scientific Index ID: 1655911
Hanken Svenska handelshögskolan
person_outline Anu Helkkula's MOST POPULAR ARTICLES
1-) Characterizing value as an experience: implications for service researchers and managersA Helkkula, C Kelleher, M PihlströmJournal of service research 15 (1), 59-75, 20128142012
2-) Service experience co-creation: conceptualization, implications, and future research directionsE Jaakkola, A Helkkula, L Aarikka-StenroosJournal of Service Management, 20154962015
3-) Characterising the concept of service experienceA HelkkulaJournal of Service Management, 20114132011
4-) Circularity of customer service experience and customer perceived valueA Helkkula, C KelleherJournal of customer behaviour 9 (1), 37-53, 20103162010
5-) Archetypes of service innovation: implications for value cocreationA Helkkula, C Kowalkowski, B TronvollJournal of Service Research 21 (3), 284-301, 20182902018