Arash Shahin

Arash Shahin

University of Isfahan - Isfahan / Iran
Engineering & Technology / Industrial & Manufacturing Engineering
AD Scientific Index ID: 302121
دانشگاه اصفهان
person_outline Arash Shahin's MOST POPULAR ARTICLES
1-) Prioritization of key performance indicators: an integration of analytical hierarchy process and goal settingA Shahin, MA MahbodInternational Journal of Productivity and Performance Management 56 (3), 226-240, 20074492007
2-) SERVQUAL and Model of Service Quality Gaps: A Framework for Determining and Prioritizing Critical Factors in Delivering Quality ServicesA ShahinService quality – An introduction, 117-131, 20064332006
3-) Integration of FMEA and the Kano model: An exploratory examinationA ShahinInternational Journal of Quality & Reliability Management 21 (1), 731-746, 20043472004
4-) Developing the models of service quality gaps: a critical discussionA Shahin, M SameaBusiness Management and Strategy 1 (1), 1, 20102832010
5-) Corporate governance as a critical element for driving excellence in corporate social responsibilityA Shahin, M ZairiInternational Journal of Quality & Reliability Management 24 (7), 753-770, 20072712007