Avishai Mandelbaum|Avi Mandelbaum

Avishai Mandelbaum|Avi Mandelbaum

Technion Israel Institute of Technology - Haifa / Israel
Engineering & Technology / Industrial & Manufacturing Engineering
AD Scientific Index ID: 355863
הטכניון – מכון טכנולוגי לישראל
person_outline Avishai Mandelbaum|Avi Mandelbaum's MOST POPULAR ARTICLES
1-) Telephone call centers: Tutorial, review, and research prospectsN Gans, G Koole, A MandelbaumManufacturing & Service Operations Management 5 (2), 79-141, 200319422003
2-) Statistical analysis of a telephone call center: A queueing-science perspectiveL Brown, N Gans, A Mandelbaum, A Sakov, H Shen, S Zeltyn, L ZhaoJournal of the American statistical association 100 (469), 36-50, 200511082005
3-) Designing a call center with impatient customersO Garnett, A Mandelbaum, M ReimanManufacturing & Service Operations Management 4 (3), 208-227, 20027792002
4-) Queueing models of call centers: An introductionG Koole, A MandelbaumAnnals of Operations Research 113, 41-59, 20025842002
5-) Dimensioning large call centersS Borst, A Mandelbaum, MI ReimanOperations research 52 (1), 17-34, 20045212004