Beibei Dong

Beibei Dong

Lehigh University - Bethlehem / United States
Business & Management / Marketing
AD Scientific Index ID: 1410685
person_outline Beibei Dong's MOST POPULAR ARTICLES
1-) The effects of customer participation in co-created service recoveryB Dong, KR Evans, S ZouJournal of the Academy of Marketing Science 36 (1), 123-137, 200810272008
2-) Effect of Customer Participation on Service Outcomes The Moderating Role of Participation ReadinessSZ Dong, Beibei, K. Sivakumar, Kenneth R. EvansJournal of Service Research 18 (2), 160-176, 20152582015
3-) Customer participation in services: domain, scope, and boundariesB Dong, K SivakumarJournal of the Academy of Marketing Science 45 (6), 944-965, 20172232017
4-) Service quality: The impact of frequency, timing, proximity, and sequence of failures and delightsK Sivakumar, M Li, B DongJournal of Marketing 78 (1), 41-58, 20142362014
5-) Recovering coproduced service failures: Antecedents, consequences, and moderators of locus of recoveryB Dong, K Sivakumar, KR Evans, S ZouJournal of Service Research 19 (3), 291-306, 2016762016