Beomjoon Choi

Beomjoon Choi

California State University Sacramento - Sacramento / United States
Business & Management / Marketing
AD Scientific Index ID: 880007
CSUS
person_outline Beomjoon Choi's MOST POPULAR ARTICLES
1-) The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth European Journal of Marketing 48 (1/2), 108-131, 2014
2-) The relationship between employee satisfaction and customer satisfaction Journal of services Marketing 26 (5), 332-341, 2012
3-) The impact of outcome quality, interaction quality, and peer‐to‐peer quality on customer satisfaction with a hospital service Managing Service Quality: An International Journal 23 (3), 188-204, 2013
4-) The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings Journal of services marketing 30 (4), 384-397, 2016
5-) The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings Journal of services marketing 30 (4), 384-397, 2016