Carl Borchgrevink

Carl Borchgrevink

Michigan State University - East Lansing / United States
Social Sciences / Tourism & Hospitality
AD Scientific Index ID: 1617558
person_outline Carl Borchgrevink's MOST POPULAR ARTICLES
1-) Customer service providers\' attitudes relating to customer service and customer satisfaction in the customer-server exchange.AM Susskind, KM Kacmar, CP BorchgrevinkJournal of applied psychology 88 (1), 179, 20036432003
2-) M., CP Borchgrevink, KM Kacmar & RA Brymer (2000). Customer service employees\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\' behavioral intentions and attitudes: An examination of construct validity and a path modelA SusskindInternational Journal of Hospitality Management 19, 53-77, 0321*
3-) How organizational standards and coworker support improve restaurant serviceAM Susskind, KM Kacmar, CP BorchgrevinkCornell Hotel and Restaurant Administration Quarterly 48 (4), 370-379, 20072032007
4-) Hand washing practices in a college town environment.CP Borchgrevink, JM Cha, S KimJournal of Environmental Health 75 (8), 18-24, 20131852013
5-) Customers’ perceptions in value and food safety on customer satisfaction and loyalty in restaurant environments: moderating roles of gender and restaurant typesJM Cha, CP BorchgrevinkJournal of Quality Assurance in Hospitality & Tourism 20 (2), 143-161, 20191182019