Carolyn Massiah

Carolyn Massiah

University of Central Florida - Orlando / United States
Business & Management / Marketing
AD Scientific Index ID: 1849398
person_outline Carolyn Massiah's MOST POPULAR ARTICLES
1-) An expanded servicescape perspective Journal of Service Management 22 (4), 471-490, 2011
2-) When customers receive support from other customers: exploring the influence of intercustomer social support on customer voluntary performance Journal of Service Research 9 (3), 257-270, 2007
3-) Community identification increases consumer-to-consumer helping, but not always Journal of Consumer Marketing 30 (2), 121-129, 2013
4-) An investigation of trust, satisfaction, and commitment on repurchase intentions in professional services Services Marketing Quarterly 27 (3), 115-135, 2006
5-) Explaining student interaction and satisfaction: An empirical investigation of delivery mode influence Marketing Education Review 24 (3), 227-238, 2014