Chen Zhou

Chen Zhou

University of South Carolina - Columbia / United States
Business & Management / Marketing
AD Scientific Index ID: 4879281
person_outline Chen Zhou's MOST POPULAR ARTICLES
1-) When do formal control and trust matter? A context-based analysis of the effects on marketing channel relationships in ChinaZ Yang, C Zhou, L JiangIndustrial Marketing Management 40 (1), 86-96, 20111742011
2-) Effects of customer loyalty on customer entitlement and voiced complaintsX Li, B Ma, C ZhouThe Service Industries Journal 37 (13-14), 858-874, 2017332017
3-) Banking on “mobile money”: The implications of mobile money services on the value chainY Dong, M Chung, C Zhou, S VenkataramanManufacturing & Service Operations Management, 2018342018
4-) Effect of alliance network asymmetry on firm performance and riskA Chakravarty, C Zhou, A SharmaJournal of Marketing 84 (6), 74-94, 2020322020
5-) Service satisfaction–market share relationships in partnered hybrid offeringsR Becerril-Arreola, C Zhou, R Srinivasan, D SeldinJournal of Marketing 81 (5), 86-103, 2017302017