Craig Froehle

Craig Froehle

University of Cincinnati - Cincinnati / United States
Business & Management / Decision Science and Operations Management
AD Scientific Index ID: 1773059
person_outline Craig Froehle's MOST POPULAR ARTICLES
1-) Foundations and implications of a proposed unified services theorySE Sampson, CM FroehleProduction and operations management 15 (2), 329-343, 200610382006
2-) The influence of context on quality improvement success in health care: a systematic review of the literatureHC Kaplan, PW Brady, MC Dritz, DK Hooper, WM Linam, CM Froehle, ...The Milbank Quarterly 88 (4), 500-559, 20107742010
3-) New measurement scales for evaluating perceptions of the technology-mediated customer service experienceCM Froehle, AV RothJournal of operations management 22 (1), 1-21, 20046142004
4-) The Model for Understanding Success in Quality (MUSIQ): building a theory of context in healthcare quality improvementHC Kaplan, LP Provost, CM Froehle, PA MargolisBMJ quality & safety 21 (1), 13-20, 20126412012
5-) Antecedents of new service development effectiveness: an exploratory examination of strategic operations choicesCM Froehle, AV Roth, RB Chase, CA VossJournal of Service Research 3 (1), 3-17, 20004372000