Cristiana Raquel Lages

Cristiana Raquel Lages

Universidade do Minho - Braga / Portugal
Economics & Econometrics / Economics
AD Scientific Index ID: 1811548
University of Minho
person_outline Cristiana Raquel Lages's MOST POPULAR ARTICLES
1-) The RELQUAL scale: a measure of relationship quality in export market venturesC Lages, CR Lages, LF LagesJournal of business research 58 (8), 1040-1048, 20056432005
2-) Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagementJ Marbach, CR Lages, D NunanJournal of Marketing Management 32 (5-6), 502-525, 20163122016
3-) The STEP scale: a measure of short-term export performance improvementLF Lages, CR LagesJournal of international marketing 12 (1), 36-56, 20043122004
4-) Key drivers of frontline employee generation of ideas for customer service improvementCR Lages, NF PiercyJournal of Service Research 15 (2), 215-230, 20122252012
5-) Drivers of in‐group and out‐of‐group electronic word‐of‐mouth (eWOM)JL Abrantes, C Seabra, CR Lages, C JayawardhenaEuropean Journal of Marketing, 20132222013