Daniel Altman

Daniel Altman

Technion Israel Institute of Technology - Haifa / Israel
Business & Management / Business Administration
AD Scientific Index ID: 4595001
הטכניון – מכון טכנולוגי לישראל
person_outline Daniel Altman's MOST POPULAR ARTICLES
1-) The Future of Frontline Research: Invited CommentariesA Rafaeli, D Altman, DD Gremler, MH Huang, D Grewal, B Iyer, ...Journal of Service Research 20 (1), 91-99, 20171902017
2-) Classifying emotions in customer support dialogues in social mediaJ Herzig, G Feigenblat, M Shmueli-Scheuer, D Konopnicki, A Rafaeli, ...Proceedings of the 17th Annual Meeting of the Special Interest Group on …, 2016372016
3-) Digital Traces: New Data, Resources, and Tools for Psychological-Science ResearchA Rafaeli, S Ashtar, D AltmanCurrent Directions in Psychological Science 28 (6), 560-566, 2019282019
4-) Do customer emotions affect agent speed? An empirical study of emotional load in online customer contact centersD Altman, GB Yom-Tov, M Olivares, S Ashtar, A RafaeliManufacturing & Service Operations Management, 2020412020
5-) Customer sentiment in web-based service interactions: Automated analyses and new insightsGB Yom-Tov, S Ashtar, D Altman, M Natapov, N Barkay, M Westphal, ...Companion Proceedings of the The Web Conference 2018, 1689-1697, 2018352018