darren mccabe

darren mccabe

Lancaster University - Lancaster / United Kingdom
Business & Management / Decision Science and Operations Management
AD Scientific Index ID: 1131373
person_outline darren mccabe's MOST POPULAR ARTICLES
1-) ‘What happens when the phone goes wild?’: staff, stress and spaces for escape in a BPR telephone banking work regimeD Knights, D McCabeJournal of management Studies 35 (2), 163-194, 19984001998
2-) ‘Ain\'t misbehavin’? Opportunities for resistance under new forms of ‘quality’managementD Knights, D McCabeSociology 34 (3), 421-436, 20003902000
3-) Governing through teamwork: Reconstituting subjectivity in a call centreD Knights, D McCabeJournal of management studies 40 (7), 1587-1619, 20032892003
4-) Are there no limits to authority?\': TQM and organizational powerD Knights, D McCabeOrganization Studies 20 (2), 197-224, 19992231999
5-) ‘How would you measure something like that?’: Quality in a retail bankD Knights, D McCabeJournal of Management Studies 34 (3), 371-388, 19972021997