Devon S Johnson

Devon S Johnson

Montclair State University - Montclair / United States
Business & Management / Marketing
AD Scientific Index ID: 836499
person_outline Devon S Johnson's MOST POPULAR ARTICLES
1-) Cognitive and affective trust in service relationshipsD Johnson, K GraysonJournal of Business research 58 (4), 500-507, 200518402005
2-) Is firm trust essential in a trusted environment? How trust in the business context influences customersK Grayson, D Johnson, DFR ChenJournal of Marketing Research 45 (2), 241-256, 20083582008
3-) Understanding how technology paradoxes affect customer satisfaction with self‐service technology: The role of performance ambiguity and trust in technologyDS Johnson, F Bardhi, DT DunnPsychology & Marketing 25 (5), 416-443, 20083132008
4-) Handbook of services marketing and managementT Swartz, D IacobucciSage, 20003082000
5-) Message content features and social media engagement: evidence from the media industryG Moran, L Muzellec, D JohnsonJournal of Product & Brand Management 29 (5), 533-545, 20201992020