Doan T. Nguyen

Doan T. Nguyen

Swinburne University of Technology - Hawthorn / Australia
Business & Management / Marketing
AD Scientific Index ID: 4358877
person_outline Doan T. Nguyen's MOST POPULAR ARTICLES
1-) Exploring customer loyalty following service recovery: The mediating effects of trust and emotionsT DeWitt, DT Nguyen, R MarshallJournal of service research 10 (3), 269-281, 20085892008
2-) Evidence of the impacts of urban sprawl on social capitalD NguyenEnvironment and planning B: planning and design 37 (4), 610-627, 20101342010
3-) Diffusing customer anger in service recovery: A conceptual frameworkDT Nguyen, JR McColl-KennedyAustralasian Marketing Journal (AMJ) 11 (2), 46-55, 20031182003
4-) Service convenience and social servicescape: retail vs hedonic settingDT Nguyen, T DeWitt, R Russell‐BennettJournal of Services Marketing 26 (4), 265-277, 20121222012
5-) Customer\'s angry voice: Targeting employees or the organization?JR McColl-Kennedy, BA Sparks, DT NguyenJournal of Business Research 64 (7), 707-713, 2011842011