Dorina Nicoara

Dorina Nicoara

Escuela de Administración de Empresas Barcelona - Barcelona / Spain
Others
AD Scientific Index ID: 4655760
Barcelona Business Administration School
person_outline Dorina Nicoara's MOST POPULAR ARTICLES
1-) Exploring the influence of the human factor on customer satisfaction in call centres BRQ Business Research Quarterly 22 (2), 83-95, 2019
2-) The service-profit chain in call centre services Journal of Service Theory and Practice 26 (5), 616-641, 2016
3-) Digital transformation in SMEs: Understanding its determinants and size heterogeneity Technology in Society 77, 102483, 2024
4-) Determinants of Customer Satisfaction in Call Centres
5-) Employees and customers in call centres: confirmatory and exploratory study Universitat Rovira i Virgili, 2015