Edwin Torres

Edwin Torres

University of Central Florida - Orlando / United States
Business & Management / Marketing
AD Scientific Index ID: 1849301
person_outline Edwin Torres's MOST POPULAR ARTICLES
1-) From satisfaction to delight: a model for the hotel industryEN Torres, S KlineInternational Journal of contemporary hospitality management, 20063642006
2-) From customer satisfaction to customer delight: Creating a new standard of service for the hotel industryEN Torres, S KlineInternational Journal of Contemporary Hospitality Management, 20132882013
3-) Engaging customers in value co-creation or co-destruction onlineT Zhang, C Lu, E Torres, PJ ChenJournal of Services Marketing, 20182142018
4-) Examining key drivers of customer delight in a hotel experience: A cross-cultural perspectiveEN Torres, X Fu, X LehtoInternational Journal of Hospitality Management 36, 255-262, 20142732014
5-) Customer and employee incivility and its causal effects in the hospitality industryEN Torres, M van Niekerk, M OrlowskiJournal of Hospitality Marketing & Management 26 (1), 48-66, 20172142017