Florian Kraus

Florian Kraus

Universität Mannheim - Mannheim / Germany
Business & Management / Marketing
AD Scientific Index ID: 1785752
University of Mannheim
person_outline Florian Kraus's MOST POPULAR ARTICLES
1-) On the role of empathy in customer-employee interactions Journal of service research 15 (3), 316-331, 2012
2-) Performance impact of middle managers' adaptive strategy implementation: The role of social capital Strategic management journal 35 (1), 68-87, 2014
3-) The diffusion of market orientation throughout the organization: A social learning theory perspective Journal of marketing 74 (5), 61-79, 2010
4-) The future of sales training: Challenges and related research questions Journal of Personal Selling & Sales Management 32 (1), 141-154, 2012
5-) It’sa matter of congruence: How interpersonal identification between sales managers and salespersons shapes sales success Journal of the Academy of Marketing Science 41, 625-648, 2013