François A Carrillat

François A Carrillat

HEC Montréal École de Gestion - Montréal / Canada
Others
AD Scientific Index ID: 650529
École des hautes études commerciales de Montréal
person_outline François A Carrillat's MOST POPULAR ARTICLES
1-) A meta-analysis of the relationship between market orientation and business performance: evidence from five continentsCR Cano, FA Carrillat, F JaramilloInternational Journal of research in Marketing 21 (2), 179-200, 200411102004
2-) The validity of the SERVQUAL and SERVPERF scales: A meta‐analytic view of 17 years of research across five continentsFA Carrillat, F Jaramillo, JP MulkiInternational Journal of Service Industry Management, 20076602007
3-) Examining the impact of service quality: a meta-analysis of empirical evidenceFA Carrillat, F Jaramillo, JP MulkiJournal of Marketing Theory and Practice 17 (2), 95-110, 20092932009
4-) Market-driving organizations: A frameworkFA Carrillat, F Jaramillo, WB LocanderAcademy of Marketing Science Review 5 (1), 1-14, 20042292004
5-) The influence of social norms on consumer behavior: A meta-analysisV Melnyk, FA Carrillat, V MelnykJournal of Marketing 86 (3), 98-120, 20222022022