Glenda Fisk

Glenda Fisk

Queen's University Kingston - Kingston / Canada
Social Sciences / Psychology
AD Scientific Index ID: 663291
person_outline Glenda Fisk's MOST POPULAR ARTICLES
1-) Is “service with a smile” enough? Authenticity of positive displays during service encounters Organizational behavior and human decision processes 96 (1), 38-55, 2005
2-) Must" service with a smile" be stressful? The moderating role of personal control for American and French employees. Journal of applied psychology 90 (5), 893, 2005
3-) Perceptions of leader emotion regulation and LMX as predictors of followers' job satisfaction and organizational citizenship behaviors The Leadership Quarterly 23 (1), 1-12, 2012
4-) “I want it all and I want it now!” An examination of the etiology, expression, and escalation of excessive employee entitlement Human Resource Management Review 20 (2), 102-114, 2010
5-) The interplay of gender and affective tone in service encounter satisfaction Journal of Service Research 6 (2), 136-143, 2003