Heejung Ro

Heejung Ro

University of Central Florida - Orlando / United States
Others
AD Scientific Index ID: 1849382
person_outline Heejung Ro's MOST POPULAR ARTICLES
1-) Discrete negative emotions and customer dissatisfaction responses in a casual restaurant settingAS Mattila, H RoJournal of Hospitality & Tourism Research 32 (1), 89-107, 20083192008
2-) Empowerment in hospitality organizations: Customer orientation and organizational supportH Ro, PJ ChenInternational Journal of Hospitality Management 30 (2), 422-428, 20111592011
3-) Moderator and mediator effects in hospitality researchH RoInternational Journal of Hospitality Management 31 (3), 952-961, 20121302012
4-) Social servicescape: The impact of social factors on restaurant image and behavioral intentionsY Jang, H Ro, TH KimInternational Journal of Hospitality & Tourism Administration 16 (3), 290-309, 20151232015
5-) Corporate social responsibility: The effect of green practices in a service recoveryH Albus, H RoJournal of Hospitality & Tourism Research 41 (1), 41-65, 20171162017
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