Henna Leino

Henna Leino

University of Turku - Turku / Finland
Medical and Health Sciences / Nursing and Midwifery
AD Scientific Index ID: 5154618
Turun yliopisto
person_outline Henna Leino's MOST POPULAR ARTICLES
1-) Autonomy or security? Core value trade-offs and spillovers in servicescapes for vulnerable customers Journal of Service Research 25 (1), 9-28, 2022
2-) Secondary but significant: secondary customers’ existence, vulnerability and needs in care services Journal of Services Marketing 31 (7), 760-770, 2017
3-) Balancing service inclusion for primary and secondary customers experiencing vulnerabilities Journal of Services Marketing, 2021
4-) No place like home–Or is there? Extended transformational potential of nursing homes during vital conjunctures Journal of Clinical Nursing 32 (11-12), 2854-2866, 2023
5-) Service system resilience under resource scarcity: from vulnerability to balanced centricity Journal of Services Marketing 38 (1), 113-130, 2024