Hyounae Kelly Min

Hyounae Kelly Min

California Polytechnic State University Cal Poly Pomona - Pomona / United States
Others
AD Scientific Index ID: 842833
CPP
person_outline Hyounae Kelly Min's MOST POPULAR ARTICLES
1-) Turnover intention in the hospitality industry: A meta-analysisJ Park, HK MinInternational Journal of Hospitality Management 90, 102599, 20202442020
2-) Factors affecting customer satisfaction in responses to negative online hotel reviews: The impact of empathy, paraphrasing, and speedH Min, Y Lim, VP MagniniCornell Hospitality Quarterly 56 (2), 223-231, 20152432015
3-) Common method bias in hospitality research: A critical review of literature and an empirical studyH Min, J Park, HJ KimInternational Journal of Hospitality Management 56, 126-135, 20161942016
4-) Extending the challenge–hindrance stressor framework: The role of psychological capitalH Min, HJ Kim, SB LeeInternational Journal of Hospitality Management 50, 105-114, 20151782015
5-) How sincere is an apology? Recovery satisfaction in a robot service failure contextY Hu, H Min, N SuJournal of Hospitality & Tourism Research 45 (6), 1022-1043, 2021812021