Hyung Su Kim

Hyung Su Kim

Hansung University - Seoul / South Korea
Engineering & Technology / Industrial & Manufacturing Engineering
AD Scientific Index ID: 394655
한성대학교
person_outline Hyung Su Kim's MOST POPULAR ARTICLES
1-) A CRM performance measurement framework: Its development process and applicationHS Kim, YG KimIndustrial marketing management 38 (4), 477-489, 20093872009
2-) Integration of firm\'s resource and capability to implement enterprise CRM: A case study of a retail bank in KoreaHS Kim, YG Kim, CW ParkDecision support systems 48 (2), 313-322, 20101112010
3-) A study on developing CRM scorecardHS Kim, YG Kim2007 40th Annual Hawaii International Conference on System Sciences (HICSS …, 2007542007
4-) How CRM strategy impacts organizational performance: Perspective of customer equity driversHS KimJournal of Database Marketing & Customer Strategy Management 19, 233-244, 2012232012
5-) The effect of information service quality on customer loyalty: A customer relationship management perspectiveHS Kim, SH Kim, YG KimAsia pacific journal of information systems 18 (1), 1-23, 2008122008