Hyunju Shin

Hyunju Shin

Georgia Southern University - Statesboro / United States
Business & Management / Marketing
AD Scientific Index ID: 5113532
person_outline Hyunju Shin's MOST POPULAR ARTICLES
1-) The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions Journal of Retailing and Consumer Services 27, 103-112, 2015
2-) The influence of supply chain management competency on customer satisfaction and shareholder value Supply Chain Management: An International Journal 17 (3), 249-262, 2012
3-) The influence of chatbot humour on consumer evaluations of services International Journal of Consumer Studies 47 (2), 545-562, 2023
4-) An assessment of the association between renewable energy utilization and firm financial performance Journal of Business Ethics 151, 1121-1138, 2018
5-) Employing proactive interaction for service failure prevention to improve customer service experiences Journal of Service Theory and Practice 27 (1), 164-186, 2017