Inger Roos

Inger Roos

University of Karlstad - Karlstad / Sweden
Business & Management / Marketing
AD Scientific Index ID: 1603214
Karlstads universitet
person_outline Inger Roos's MOST POPULAR ARTICLES
1-) The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retentionA Gustafsson, MD Johnson, I RoosJournal of marketing 69 (4), 210-218, 200526372005
2-) Service portraits in service research: a critical reviewB Edvardsson, A Gustafsson, I RoosInternational journal of service industry management, 200512882005
3-) Switching processes in customer relationshipsI RoosJournal of Service Research 2 (1), 68-85, 19995351999
4-) Critical incident techniques: Towards a framework for analysing the criticality of critical incidentsB Edvardsson, I RoosInternational Journal of Service Industry Management 12 (3), 251-268, 20014962001
5-) Customer‐relationship levels–from spurious to true relationshipsV Liljander, I RoosJournal of services marketing 16 (7), 593-614, 20023642002