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J Joseph Cronin Jr
Florida State University - Tallahassee / United States
Business & Management / Marketing
AD Scientific Index ID: 1354301
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J Joseph Cronin Jr's MOST POPULAR ARTICLES
1-)
Measuring service quality: a reexamination and extensionJJ Cronin Jr, SA TaylorJournal of marketing 56 (3), 55-68, 1992222691992
2-)
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environmentsJJ Cronin Jr, MK Brady, GTM HultJournal of retailing 76 (2), 193-218, 2000106622000
3-)
SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service qualityJJ Cronin Jr, SA TaylorJournal of marketing 58 (1), 125-131, 199464351994
4-)
Some new thoughts on conceptualizing perceived service quality: a hierarchical approachMK Brady, JJ Cronin JrJournal of marketing 65 (3), 34-49, 200171212001
5-)
Performance-only measurement of service quality: a replication and extensionMK Brady, JJ Cronin Jr, RR BrandJournal of business research 55 (1), 17-31, 200218072002
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