Janet R McColl Kennedy

Janet R McColl Kennedy

University of Queensland - St Lucia / Australia
Business & Management / Marketing
AD Scientific Index ID: 65907
The University of Queensland
person_outline Janet R McColl Kennedy's MOST POPULAR ARTICLES
1-) Health care customer value cocreation practice stylesJR McColl-Kennedy, SL Vargo, TS Dagger, JC Sweeney, Y KasterenJournal of service research 15 (4), 370-389, 201212582012
2-) Impact of leadership style and emotions on subordinate performanceJR McColl-Kennedy, RD AndersonThe leadership quarterly 13 (5), 545-559, 200212052002
3-) Customer experience challenges: bringing together digital, physical and social realmsRN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ...Journal of service management 29 (5), 776-808, 20189682018
4-) Application of fairness theory to service failures and service recoveryJR McColl-Kennedy, BA SparksJournal of service research 5 (3), 251-266, 20039802003
5-) Social-servicescape conceptual modelA Tombs, JR McColl-KennedyMarketing theory 3 (4), 447-475, 20038992003