Janis Miller

Janis Miller

Clemson University - Clemson / United States
Business & Management / Strategic Management
AD Scientific Index ID: 880062
person_outline Janis Miller's MOST POPULAR ARTICLES
1-) Service recovery: a framework and empirical investigationJL Miller, CW Craighead, KR KarwanJournal of operations Management 18 (4), 387-400, 20008742000
2-) Effects of Procedural and Distributive Justice on Factors Predictive of Turnover.WH Hendrix, T Robbins, J Miller, TP SummersJournal of Social Behavior & Personality 13 (4), 19983451998
3-) The effects of severity of failure and customer loyalty on service recovery strategiesCW Craighead, KR Karwan, JL MillerProduction and Operations Management 13 (4), 307-321, 20042302004
4-) How internal integration, information sharing, and training affect supply chain risk management capabilitiesJM Riley, R Klein, J Miller, V SridharanInternational Journal of Physical Distribution & Logistics Management 46 (10 …, 20161982016
5-) Scheduling medical residents to rotations: solving the large-scale multiperiod staff assignment problemLS Franz, JL MillerOperations Research 41 (2), 269-279, 19931571993