Jay Kandampully

Jay Kandampully

Ohio State University - Columbus / United States
Business & Management / Marketing
AD Scientific Index ID: 894281
person_outline Jay Kandampully's MOST POPULAR ARTICLES
1-) Customer loyalty in the hotel industry: the role of customer satisfaction and image International journal of contemporary hospitality management 12 (6), 346-351, 2000
2-) Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study The service industries journal 29 (2), 111-125, 2009
3-) Customer loyalty: a review and future directions with a special focus on the hospitality industry International Journal of Contemporary Hospitality Management 27 (3), 379-414, 2015
4-) Innovation in logistic services and the new business model: a conceptual framework International journal of physical distribution & logistics management 33 (7 …, 2003
5-) A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors Journal of Business Research 79, 219-227, 2017