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Jie J Zhang
University of Victoria British Columbia - Victoria / Canada
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AD Scientific Index ID: 664260
Universitas Victoriensis
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Jie J Zhang's MOST POPULAR ARTICLES
1-)
An agency perspective on service triads: Linking operational and financial performanceJJ Zhang, B Lawrence, CK AndersonJournal of Operations Management 35, 56-66, 20151192015
2-)
Service operations: what’s next?JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...Journal of Service Management 29 (1), 55-97, 20181182018
3-)
Exploring resource efficiency benchmarks for environmental sustainability in hotelsJJ Zhang, NR Joglekar, R VermaCornell Hospitality Quarterly 53 (3), 229-241, 2012792012
4-)
Pushing the frontier of sustainable service operations management: Evidence from US hospitality industryJJ Zhang, N Joglekar, R VermaJournal of Service Management 23 (3), 377-399, 2012792012
5-)
Service operations: what have we learned?L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...Journal of Service Management 29 (1), 39-54, 2018502018
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