Knut Kvale

Knut Kvale

Telenor Group - Fornebu / Norway
Others
AD Scientific Index ID: 4965158
person_outline Knut Kvale's MOST POPULAR ARTICLES
1-) Customer journeys: a systematic literature review A Følstad, K Kvale Journal of Service Theory and Practice, 2018 3632018
2-) Improving service quality through customer journey analysis R Halvorsrud, K Kvale, A Følstad Journal of service theory and practice 26 (6), 840-867, 2016 3122016
3-) EUROM-a spoken language resource for the EUD Chan, A Fourcin, D Gibbon, B Granstrom, M Huckvale, G Kokkinakis, ...Proceedings of the 4th European Conference on Speech Communication and …, 19951951995
4-) Organizational transformation through service design: The institutional logics perspectiveS Kurtmollaiev, A Fjuk, PE Pedersen, S Clatworthy, K KvaleJournal of Service Research 21 (1), 59-74, 20181862018
5-) Developing managerial dynamic capabilities: A quasi-experimental field study of the effects of design thinking trainingS Kurtmollaiev, PE Pedersen, A Fjuk, K KvaleAcademy of Management Learning & Education 17 (2), 184-202, 20181102018