Liana Victorino

Liana Victorino

University of Victoria British Columbia - Victoria / Canada
Others
AD Scientific Index ID: 658669
Universitas Victoriensis
person_outline Liana Victorino's MOST POPULAR ARTICLES
1-) Service innovation and customer choices in the hospitality industryL Victorino, R Verma, G Plaschka, C DevManaging Service Quality: An International Journal 15 (6), 555-576, 20055372005
2-) Empirical Research Published in Production and Operations Management (1992–2005): Trends and Future Research DirectionsS Gupta, R Verma, L VictorinoProduction and operations management 15 (3), 432-448, 20061942006
3-) Service operations: what’s next?JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...Journal of Service Management 29 (1), 55-97, 20181222018
4-) Exploring the use of the abbreviated technology readiness index for hotel customer segmentationL Victorino, E Karniouchina, R VermaCornell Hospitality Quarterly 50 (3), 342-359, 20091182009
5-) Product and service innovation: Ideas for future cross-disciplinary researchEV Karniouchina, L Victorino, R Verma1112006