Lisa E Bolton

Lisa E Bolton

Pennsylvania State University - University Park / United States
Business & Management / Marketing
AD Scientific Index ID: 880030
person_outline Lisa E Bolton's MOST POPULAR ARTICLES
1-) Consumer perceptions of price (un) fairnessLE Bolton, L Warlop, JW AlbaJournal of consumer research 29 (4), 474-491, 200315002003
2-) How do price fairness perceptions differ across culture?LE Bolton, HT Keh, JW AlbaJournal of Marketing Research 47 (3), 564-576, 20103002010
3-) How does corporate social responsibility affect consumer response to service failure in buyer–seller relationships?LE Bolton, AS MattilaJournal of Retailing 91 (1), 140-153, 20152632015
4-) To err is human (-oid): how do consumers react to robot service failure and recovery?S Choi, AS Mattila, LE BoltonJournal of Service Research 24 (3), 354-371, 20213062021
5-) Price fairness: Good and service differences and the role of vendor costsLE Bolton, JW AlbaJournal of Consumer Research 33 (2), 258-265, 20062872006