Luke Williams

Luke Williams

AECOM - Los Angeles / United States
Business & Management / Marketing
AD Scientific Index ID: 4403165
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person_outline Luke Williams's MOST POPULAR ARTICLES
1-) A holistic examination of Net PromoterTL Keiningham, L Aksoy, B Cooil, TW Andreassen, L WilliamsJournal of Database Marketing & Customer Strategy Management 15 (2), 79-90, 20081242008
2-) Service failure severity, customer satisfaction, and market share: An examination of the airline industryTL Keiningham, FV Morgeson III, L Aksoy, L WilliamsJournal of Service Research 17 (4), 415-431, 20141142014
3-) Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happinessL Aksoy, TL Keiningham, A Buoye, B Lariviere, L Williams, I WilsonJournal of Business Research 68 (12), 2464-2476, 2015802015
4-) A roadmap for driving customer word-of-mouthTL Keiningham, RT Rust, B Lariviere, L Aksoy, L WilliamsJournal of Service Management 29 (1), 2-38, 20181022018
5-) Disrupt: Think the unthinkable to spark transformation in your businessL WilliamsFT Press, 2015752015