Maarten Volkers

Maarten Volkers

FernUniversität in Hagen - Hagen / Germany
Business & Management / Marketing
AD Scientific Index ID: 5988241
University of Hagen
person_outline Maarten Volkers's MOST POPULAR ARTICLES
1-) Service captivity: no choice, no voice, no powerSW Rayburn, MJ Mason, M VolkersJournal of Public Policy & Marketing 39 (2), 155-168, 2020372020
2-) Kundenaktivitäten in dienstleistungsprozessen–die sicht der konsumentenS Fließ, S Dyck, M Schmelter, MJD VolkersKundenintegration und Leistungslehre: Integrative Wertschöpfung in …, 2015362015
3-) Trapped in a service encounter: Exploring customer lock-in and its effect on well-being and coping responses during service encountersS Fliess, M VolkersJournal of Service Management 31 (1), 79-114, 2020312020
4-) “Can I go or should I stay?” A theoretical framework of social lock-in during unsatisfactory service encountersM VolkersJournal of Service Theory and Practice 31 (4), 638-663, 2021122021
5-) Calling for a multisensory perspective on customer service co-creationS Fliess, S Dyck, M VolkersPerspektiven des Dienstleistungsmanagements: Aus Sicht von Forschung und …, 202062020