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Marshall Sitten
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School of Visual Arts - New York City / United States
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Marshall Sitten's MOST POPULAR ARTICLES
1-)
Performing service design experiments using ethnomethodology and theatre-based reenactment: a Swiss ski resort case studyE Fragnière, B Nanchen, M SittenService Science 4 (2), 89-100, 2012282012
2-)
Proposal of a methodology to integrate the human factor in the service blueprintS Barbieri, E Fragniere, MS Sitten, G ZambranoIn: Journal of advanced management Science, 2013, Vol. 1, No. 2, p. 207-213, 2013262013
3-)
Ethnomethodology for service design experiments: involving students in knowledge creationE Fragniere, M SittenRécupéré sur: https://fr. scribd. com/document/71314462/Ethnomethodology-for …, 201152011
4-)
Confusion between Artificial Intelligence and digitisation at work-Ignorance or blind trust?M Dubosson, E Fragnière, D Rochat, M Sitten, E BerdeauxRevue Européenne d’Économie et Management des Services 2020 (9), 97-118, 202022020
5-)
Vers une dissonance cognitive due à une mauvaise compréhension du potentiel de l\'IA: Etude des perceptions des employés en Suisse RomandeM Dubosson, E Fragnière, D Rochat, M Sitten, E BerdeauxActes de la journée de recherche & débats Excelia Group, 201922019
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