Michaela Lipkin

Michaela Lipkin

Hanken School of Economics - Helsinki / Finland
Economics & Econometrics / Economics
AD Scientific Index ID: 5303237
Hanken Svenska handelshögskolan
person_outline Michaela Lipkin's MOST POPULAR ARTICLES
1-) Customer experience formation in today’s service landscape Journal of Service Management 27 (5), 678-703, 2016
2-) Technology in use–characterizing customer self-service devices (SSDS) Journal of Services Marketing 33 (1), 44-56, 2019
3-) Customer ecosystems: exploring how ecosystem actors shape customer experience Journal of Services Marketing 36 (9), 1-17, 2022
4-) Preferential treatment in the service encounter Journal of Service Management 25 (4), 512-530, 2014
5-) Ordinary customer experience: Conceptualization, characterization, and implications Psychology & marketing 40 (9), 1720-1736, 2023