Michel Rod

Michel Rod

University of New Brunswick - Fredericton / Canada
Business & Management / Marketing
AD Scientific Index ID: 649251
person_outline Michel Rod's MOST POPULAR ARTICLES
1-) An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand studyM Rod, NJ Ashill, J Shao, J CarruthersMarketing Intelligence & Planning, 20093232009
2-) The market potential of grape waste alternativesK Dwyer, F Hosseinian, MR RodJournal of Food Research 3 (2), 91-91, 20142362014
3-) The effect of management commitment to service quality on frontline employees\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\' job attitudes, turnover intentions and service recovery performance in a new public management …NJ Ashill, M Rod, J CarruthersJournal of strategic marketing 16 (5), 437-462, 20082062008
4-) Burnout processes in non-clinical health service encountersNJ Ashill, M RodJournal of Business Research 64 (10), 1116-1127, 20111562011
5-) Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employeesNJ Ashill, M Rod, P Thirkell, J CarruthersJournal of services marketing 23 (5), 338-350, 20091482009