Michelle A Shell

Michelle A Shell

BioNTech - / Germany
Business & Management / Decision Science and Operations Management
AD Scientific Index ID: 5303550
person_outline Michelle A Shell's MOST POPULAR ARTICLES
1-) Mitigating the negative effects of customer anxiety through access to human contactMA Shell, RW BuellHarvard Business School, 2019232019
2-) Why Anxious Customers Prefer Human Customer ServiceMA Shell, RW Buell122019
3-) Mitigating the negative effects of customer anxiety through access to human contactMA Kinch, RW BuellHarvard Business School Technology & Operations Mgt. Unit Working Paper, 202212022
4-) Emotion-sourced Variation in Service OperationsMAK ShellPQDT-Global, 20202020