Mohammad Ahmad Al-Hawari

Mohammad Ahmad Al-Hawari

University of Sharjah - Sharjah / United Arab Emirates
Business & Management / Marketing
AD Scientific Index ID: 2040094
جامعة الشارقة
person_outline Mohammad Ahmad Al-Hawari's MOST POPULAR ARTICLES
1-) The effect of automated service quality on Australian banks\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\' financial performance and the mediating role of customer satisfactionM Al‐Hawari, T WardMarketing Intelligence & Planning, 20064672006
2-) Measuring banks\' automated service quality: A confirmatory factor analysis approach.M Al-Hawari, N Hartley, T WardMarketing bulletin 16, 20052662005
3-) Do frontline employees cope effectively with abusive supervision and customer incivility? Testing the effect of employee resilienceMA Al-Hawari, S Bani-Melhem, S QuratulainJournal of Business and Psychology 35 (2), 223-240, 20201982020
4-) The relationship between service quality and retention within the automated and traditional contexts of retail bankingM Al‐Hawari, T Ward, L NewbyJournal of service management 20 (4), 455-472, 20092102009
5-) The influence of technology acceptance model (TAM) factors on students\'e‐satisfaction and e‐retention within the context of UAE e‐learningMA Al‐hawari, S MouakketEducation, Business and Society: Contemporary Middle Eastern Issues 3 (4 …, 20101672010